Refund & return Policy

At Isobytes Digital, we are committed to providing high-quality AI-powered SaaS solutions that meet your business needs. We value our customers and strive to ensure satisfaction with our services. Please read our Refund & Return Policy carefully to understand your rights and obligations regarding our subscription-based services.

1. Subscription Plans & Payments

• Our services are available on a subscription basis, with payments processed upfront based on the selected plan (Starter, Standard, or Premium).
• By subscribing to our services, you acknowledge and agree to the terms of the subscription, including billing cycles and auto-renewals unless canceled prior to the renewal date.

2. Refund Eligibility

We offer a 7-day money-back guarantee for first-time subscribers. If you are unsatisfied with our services within the first seven (7) days of your subscription, you may request a full refund. Refund requests must meet the following conditions:

• The request is made within 7 days of the initial subscription purchase.
• The refund applies only to first-time purchases and not to renewals or upgrades.
• The request must be submitted through our official support channel at Email:  sales@isobytesdigital.com

3. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

• Requests made after the 7-day refund period.
• Partial refunds for unused portions of a subscription period.
• Subscription renewals, upgrades, or downgrades.
• Account suspension or termination due to policy violations or fraudulent activities.
• Technical issues that are caused by third-party software, hardware, or internet connectivity problems.

4. Cancellations

• You may cancel your subscription at any time through your account dashboard.
• Cancellation prevents auto-renewal for the next billing cycle but does not trigger an automatic refund.
• Your subscription will remain active until the end of the current billing cycle.

5. Modifications to the Service & Policy

• Isobytes Digital reserves the right to modify, suspend, or discontinue any aspect of our services at any time.
• We may update this Refund & Return Policy as needed. Any changes will be communicated via email or on our website.

6. Contact Us

If you have any questions regarding this policy or wish to request a refund, please contact us at:

Email: sales@isobytesdigital.com
Phone: +254 102 597490

By using our services, you acknowledge and agree to this Refund & Return Policy. Thank you for choosing Isobytes Digital for your AI-powered business solutions.